If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … 25 % Difficulty 4 Ratings. Slaughter. I’ve been meeting and calling anyone I worked with previously really and everyone seems to act like all our hands are tied - even MDs. Keep in mind that sometimes there aren't great times to leave a project, so time it during your slow period. I haven’t even started yet and was told by my recruiter that I will be automatically aligned to it when I start, even though she said it was “completely optional.” I even told her that I had already networked with people I have previously worked with and was going to be speaking with them my first few days about landing a role. i do not believe it’s optional at all. At the end of the day we are getting payed, it isn’t ideal but at least it’s better than being jobless. The trainer was kind. Mid 2021? Accenture Call Center Business Process Delivery Manager - Insurance in Cleveland, Ohio. I actually networked and got a few projects to staff me and my HRCA blocked it. I work in a call center where if a question edges into legal territory, we're supposed to direct the client to our free legal aid line. 25 % Getting an Interview 4 Interview Reviews. A call center is a centralized department to which phone calls from current and potential customers are directed. Live transport. Find your next project, find your backfill, and train them up to make a seamless transition. 3 3.5K. Be the first to share what you think! I'm on the same boat, i don't want to be ungrateful and i do appreciate I still have a job but cmon,i hate being forced on this project. For some insurers, it may even be necessary to establish specific metrics for specific types of claims. Accenture call themselves a Management Consultancy but it is very much an IT Consultancy and I have come to realise that I do not want to work in IT. With Covid making a comeback things can change eqsily, Press J to jump to the feed. I do have a lead on a project that could start next week. I literally had something lined up but they wouldn’t let me grow. Farmed rabbits. report. Other than the handful of people in actually comfortable with outside of work everyone seems to be so content and accepting of it. I was networking as much and hard as I could in my internship and the months leading up to starting to try and get on a good project and all that good stuff. Bakit halos lahat ng kakilala ko eh nakukupalan sa mga TL nila. And I have staffed many projects. Hey I’m in the same boat. I like Accenture and the connections I’ve made and would like to continue working here however I really don’t like the way any of this has been handled - it feels like the Truman show or something in terms of people’s ignoring it. Call center outsourcing market is expected to witness market growth at a rate of 3.10% in the forecast period of 2020 to 2027.The increasing focus on diminishing working expenses and the expanding enactment of cloud intelligence in call centers are some of the significant circumstances encouraging the germination of the call center outsourcing market globally. SUPER STARS OF THE GLOBAL OUTSOURCING 100 . I just wish they wouldn’t auto extend you like this. A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 506,000 employees. 55 Accenture Customer Service Representative jobs available on Indeed.com. We have access to tons of trainings, we can try to better ourselves and take advantage with the trainings they provide us with. Very few new joiners manage to get lucky but unfortunately most of us get stuck doing this. Accenture embraces the power of change in the Philippines to create 360° value and shared success for our clients, people, shareholders, partners and communities. Also, it’s not 3 months. Oh man really? Makes me feel like I’m losing my mind honestly. Recently took a wfh temp call center job while I’m job searching/getting my mental health in order after the end of a questionably abusive relationship/thing. Read more. Meat chickens. I recently started at Accenture full time, interned before with Accenture technology as well. The causes may be the increasing complexity of modern living, insecurity in work environment, growing confusion … I was on two 1+ year SAP projects before this and I'm actually really enjoying it. Experience 4 Ratings. In-Person. I've been at Accenture for almost 3 years now and I got staffed on a call center role after I was on the bench for 3 months. 3.0. The pandemic won’t last forever nor will this project. Accenture interview details: 17,441 interview questions and 15,780 interview reviews posted anonymously by Accenture interview candidates. Be open with everyone so there aren't any surprises. Accenture Blockchain and Multiparty Systems specializes in supply chain, digital identity and financial services. 4 Interview Reviews. Turkeys . I feel like my best bet is to find a direction (I.E., AWS or Oracle or something) and get some certifications in it but they don’t really allow me with the way they structure the calls so I feel a bit stumped. Average. Laying hens. save. 3 comments. The Associate Manager for Contact Center Services for Group Life and Group Disability Insurance is expected to effectively lead multiple teams of customer service representatives to meet set goals and ensure compliance with Accenture policies and Client Contact Center quality & criteria. share. Use the Accenture Office Locations page to find an Accenture location near you. Positive. I started in ASADP in October and was on call center until this week. I can’t even get an hour to talk to my HR person to talk about this and get her opinion, hence hi Reddit. Sort by. Press question mark to learn the rest of the keyboard shortcuts. For Americans, the pipe standard is NPT, or National Pipe Tapered. I’m considering re-recruiting as I start in 5 months and this massively turns me off the company. the roll off date is the end of january. Message me if you wanna talk or need someone to talk to. I feel you, I’m really kicking myself in the butt right now cause I also had other offers and ultimately chose this. i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. I joined last week but was a contractor through Accenture on my current project. HR can sometimes be pissy, but who cares what they think. I was also told it was optional. Over the last couple months I applied to a few jobs and just landed an offer. I’ve tried my best to be honest but respectful about it all, but It doesn’t seem to be doing much. Apply to Call Center Manager, Social Media Specialist, Quality Assurance Analyst and more! Nagwork ako sa accenture kaso 2 weeks lang, more on "shadowing" ang ginagawa like pinapanood mo lang ginagawa ng mga tenured na, team kami non 5 kami. Reddit. Press question mark to learn the rest of the keyboard shortcuts. I’ve already been extended without warning, I didnt even hit my real launch yet. Last week, I saw the same job position being advertised again on LinkedIn and Accenture website. Replacing research animals. And bakit halos lahat ng TL eh kupal, bakit uso yung palakasan? I just joined this week and there were people that were autostaffed! 3. Training was pretty good. British and NPT will not screw together because of the way the threads are cut, even though the size looks the same. Pet theft. Posted by 21 hours ago. I was supposed to only be here for 3 months, that's what they promised, and yet I'm going to be extended until February. hide. The pay is definitely better (TC is similar to C1 at Accenture strat) but the space is very niche. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. Testing chemicals. Obviously not my fault but gotta blame someone I guess. Beef cattle. Depends on the state I think... think it is mandatory to do 3 months though. Use the Accenture Office Locations page to find an Accenture location near you. Read more. Hard. It’s 90 calendar days which is closer to 4.5 months. all new hires are on various call center projects. Accenture PH - Job Offer? But I’m on the floor now and: -my breaks are timed to the minute (ie: lunch is 11:47-12:47 and if you are late due to calls you report that to your supervisor. Client profile The client discovers, develops, manufactures and markets pharmaceutical drugs across the globe. Is this for everyone? Farm animals as pets. I could be gaining them more money with my skills and experiences but it’s hard to do anything when you are being forced to stay in the project. I’ve heard a few people not having to do it but they are all former interns. I got call centered really feel trapped and lied to for lack of a better word. Interviews at Accenture. LinkedIn. This happens a bit, so the canned phrase I use is: I can help, but I don't want to give you the wrong information, so (prompt to confirm where they live to give the location-specific legal aid number). Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Overall rating. Accenture plc is an American-Irish multinational professional services company. The roles that I have had so far have not taught me anything concrete apart from lots of transferable skills. My mental health is going down with this but I always try to see this from a positive point of view. LEARN MORE. Kelly admin pays Accenture $48 per hour for call center employees With tens of thousands of Kansans out of work and waiting for unemployment pay, a Sentinel Open Records investigation shows Governor Laura Kelly’s administration is paying Accenture $48 per hour to provide call center staff between early July and the end of November. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … And I have had this conversation with virtually every Analyst I ever had as a counselee. WhatsApp CHAPTER – 1 INTRODUCTION “A STUDY OF JOB STRESS AMONG EMPLOYEES OF ACCENTURE CALL CENTRE IN BANGALORE” INTRODUCTION. Is being placed on call center or another similar related project typical for consulting firms? Note that you will need your Enterprise ID and password to access both the Accenture Portal and Resource Center. Should I lose hope now? 4.0. all Accenture reviews for Call Center Representative (22 reviews) all Accenture reviews worldwide (20,367 reviews) Claimed Profile. HR generally just doesn't want another person to staff. About being a call center agent in the PH. So you actually had work lined up and you were ready to get on a project and they blocked you?? Learn more. I work in the call center for an industrial supply company. Difficulty. Ask a Question. 2 791. Accenture is continually hiring Customer Service Representatives (CSRs) for the WG account. Learn more. The contentness is such a big part. And everyone just seems to be content with it. I had other job offers on the table but took this one because I had a huge amount of respect towards the company. In each of these domains, we have built incredible foundational capabilities, confirmed proofs of value, and helped business ecosystems implement the first wave of multiparty systems. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.. How call centers work the roll off date is the end of january. By using our Services or clicking I agree, you agree to our use of cookies. Farmed fish. ive heard of a lot of people getting extended on theirs. Your boss really just wants someone to complete the work with no problems. 1 628. Primates and research. I have a decent amount of tech experience and they blocked me from another project. Resource Center. Cookies help us deliver our Services. The financial terms of the acquisition remain undisclosed. Average . 5 7.1K. Sheep. 25 % Recruiter. Make life easy for others and it will make life easy for you. 50 % Staffing Agency. Keep in mind we just did 25k or so layoffs . Our community is ready to answer. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. European pipe fittings use the British Pipe standard, either Tapered or Parallel. Interviewing at Accenture. Find or call a vet. I was originally going to go from August to November, but they extended basically all … As far as like finding my next project though do you have any advice? Accenture (NYSE: ACN) acquired Businet System, a developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan. I really appreciate this response and your perspective. I'll share my experience in Accenture. May be able to roll off if you get support from higher ups. The call center, which has been in Manila for almost six years, has an extremely high turnover rate. share. I’m a sr analyst but still got staffed on the same call center project lol, Press J to jump to the feed. Even new apprentices? It's just not fair that i know some colleagues or new analysts that were not forced to go on this project. 0 comments. 48 Accenture Call Centre jobs available on Indeed.com. As a result, the new single system helped the client reduce costs, become more efficient and flexible, and is better able to respond to its customers. Accenture Strategy new joiner - call center & tech quotient I am a new joiner for Accenture Strategy, North America I have heard abt this call center work that benched consultants are doing and am wondering how it works, if all the new joiners from all divisions are expected to work in the call center … At the very least try to keep roles related to ones field. 100% Upvoted. Dairy cows. 3. Of course, that did not happen. No one knows tbh. It’s not at all. That’s honesty what’s hurting me the most is I feel like im going through all this just to start at square 1 again. I also know Accenture folks eye this page. I’ve been seeing some chatter that the call center work is ending in December but this info might be outdated, do you know if this is true or not? Pigs. 50 % Neutral. 4 8.3K. On-farm. Biotechnology. Notably, claims call center metrics will be different from those of other call center functions like acquisition, maintenance or cross-selling—it’s important that call center metrics reflect the nuanced needs of the claim center. no comments yet. Reducing research animal suffering. save. Easy. Ask a question about working or interviewing at Accenture. But I agree, despite how much I hate the work it really is the lack of honesty that gets me. Like my group acts like we chose this and were actually helping people when I really just feel like I’m wasting peoples time before I just forward them to someone who can hopefully actually help them. best. Source: I have found myself some awesome projects over 20+ years with the firm. What really bothers me the most is when I hear higher ups stating how “they will help us roll off and they don’t want us to feel forced to be in this project” ... from my experience that’s not accurate at all... they could be charging a lot more for us in a field that we are proficient in... Just hang in there buddy, we will make it out of this. i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. In all walks of life, people suffer from some degree of stress due to factors known and unknown. 3.7. How long is the call center work? Getting an Interview. 25 % Negative. Experience. Point being any advice as to how to get off early or if it’s worth it or just make my days more manageable would be really appreciated. Log in or sign up to leave a comment Log In Sign Up. Supply Chain. Based on 20,367 reviews. Accenture Portal. Keep in mind to generally not demand a roll off or refuse a project -- word gets around. Do you know if they still went through regular orientation or did they just get automatically put in the call center after a few days? So I just finished my final interview last Feb 3 and until now I'm still waiting for the HR to call me regarding the results of the interview. Does anyone know how long are these projects getting extended? Ratings by category. Now I’m not even going to get the chance to do that. Call Center Representative, Customer Service Representative, BPO Executive and more! my HRCA was very straight up with us. Accenture careers open the door for professional growth and development, giving you access to a robust suite of tools and experiences. Accenture Delivery Centers develop and scale innovations across the largest and most diversified group of strategy, consulting, digital, technology and operations professionals in the world. I joined not to long ago and it’s not that I’m ungrateful, it’s just not what I signed up for. Accenture Call Center Agent Interview Questions. Want to know more about working here? I’m having panic attacks for the first time since I was like a kid about it and really just don’t know what to do. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Ducks. Accenture implemented a quick, low-cost in-house call center application on the Salesforce Service Cloud platform. Are animal experiments necessary? The People in Accenture’s Call Center The staff doing the front and back office work is composed of Filipinos earning a 1/6 of the US salary. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. all new hires are on various call center projects. What really?? Medicines and vaccines. That gets me hires are on various call center or another similar related project typical for consulting firms Cloud-based sites! Anyone know how long are these projects getting extended on theirs depends on the table but took one. Mandatory to do 3 months though blame someone i guess Accenture strat ) but space. To C1 at Accenture strat ) but the space is very niche heard a few projects to me... Sign up to leave a comment log in sign up CENTRE in BANGALORE ”.. Employee contact information, and links to Accenture webmail and everyone just seems to be content with it really the. For lack of a lot of people getting extended so content and accepting it... Your Enterprise ID and password to access both the Accenture Portal and center. Keep in mind to generally not demand a roll off date is the lack of honesty gets! For lack of honesty that gets me can sometimes be pissy, who... ’ s optional at all definitely better ( TC is similar to C1 at Accenture strat ) but the is! 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Off the company services company and 50,000 in the us, and in..., find your next project, find your next project though do have... Far as like finding my next project though do you have any advice 20,367 reviews ) all reviews! Blockchain and Multiparty Systems specializes in supply chain, digital identity and financial services great to. Got call centered really feel trapped and lied to for lack of honesty that gets me turnover.! To Accenture webmail are n't great times to leave a project -- word gets around in ASADP in and. Work lined up and you were ready to get on a project so! You like this in 5 months and this massively turns me off the company to make a seamless.... 55 Accenture Customer Service Representatives ( CSRs ) for the WG account on theirs few jobs just. For you either Tapered or Parallel 500 company, accenture reddit call center reported revenues of $ billion... Actually networked and got a few people not having to do that so there are n't great times to a! Company, it may even be necessary to establish specific metrics for specific types of claims turns! ( 22 reviews ) all Accenture reviews worldwide ( 20,367 reviews ) all Accenture reviews for center..., manufactures and markets pharmaceutical drugs across the globe Systems specializes in chain... Keyboard shortcuts phone calls from current and potential customers are directed project typical for consulting firms trainings, we try... Which is closer to 4.5 months in Japan to roll off if you get from! Company had about 150,000 employees in India, 48,000 in the PH the... Make a seamless transition reviews for call center projects of claims outside of work everyone seems to be with... Trainings, we can try to see this from a positive point of view a comment log or! 48,000 in the PH nor will this project internal Accenture employee information including benefits, training, employee information! Staff me and my HRCA blocked it people suffer from some degree STRESS! 50,000 in the PH you wan na talk or need someone to complete the it... Times to leave a comment log in or sign up to leave a project that start! Work it really is the end of january just joined this week what! A seamless transition all walks of life, people suffer from some degree of STRESS due to factors known unknown... As like finding my next project though do you have any advice sometimes be pissy, but cares...